Shipping and Delivery Policy

SHIPPING AND DELIVERY POLICY

 Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 

What is our Shipping and Delivery Options

In-Store Pickup
 
In-store pickup is available.
If you prefer, you can place your order at our online store and pick it up at our physical store.

      Our address:

• Dancakes ltd, 3B Park Road, Dungannon Northern Ireland, UK BT71 6UD. 

      Pickups are available:

•  Monday - 9h - 17h
• Tuesday - 9h - 17h
• Wednesday - 9h - 17h
• Thursday - 9h - 17h
• Friday - 9h - 17h
• Saturday - 10h - 17h. 

When you are picking up an order in our physical store, it must first be confirmed that the order is ready for picking up. An email will be sent by our team confirming that the order is ready for collection.
Without confirmation of this email, that the order is ready for collection, you may have to wait for it to be prepared.
 
The order pick-up service at our physical store is free of charge
 
Shipping Fees

Standard Shipping

For orders weighing more than 25kg, it will be divided into 25kg parcels.
For example, an order with a total weight of 45Kg, this will be divided into two parcels of 25kg and will have a shipping cost of two. In this case the cost will be 20£ to carry out the shipment.
 
Delivery time
 
Our estimated delivery time is 2-3 business days.
Once the order is ready for shipment, our team sends you an email with the shipping details.
As a rule, 95% of our orders after this confirmation are delivered within 24 hours.
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 

We offer shipping to the following countries:

• United Kingdom
• Ireland

“Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.” - this information is mandatory and must be present for all consumers in the EU and UK.
 
 
Shipping of orders containing frozen items may have certain restrictions. We ask that you contact us so that we can evaluate and inform you of our best service.
 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 

If you have any further questions or comments, you may contact us by:

• Phone (Toll free): +44 7907 252311
• Email: dancakes@mail.com
• Online contact form: https://anossaloja.co.uk/pages/contact-us